dd888 Privacy Policy — Your Information Is Our Responsibility
Your personal information is fully protected at dd888. We ensure your privacy by following SSL encryption and strict data protection practices.
Introduction and Scope
dd888 ("we", "our", "platform") is a safe and reliable online gaming platform providing services for users in Bangladesh. Protecting your privacy is one of our highest priorities.
This privacy policy ("policy") explains what personal information dd888 collects, how that information is used and stored, who it may be shared with, and what rights you have over your information. By using our website or services, you agree to the terms of this policy.
This policy applies together with our Terms and Conditions. If you have any questions, contact us through the FAQ page or directly via live chat.
Information We Collect
2.1 Information Provided at Registration
When you create an account at dd888, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for verification)
- Residential address
2.2 Payment-Related Information
To process financial transactions, we record the following information. We do not store any full payment card numbers — this information is processed directly by secure payment gateways.
- bKash / Nagad / Rocket / Upay mobile banking numbers
- Bank account name and partial account details
- Deposit and withdrawal amounts and times
- Transaction reference numbers
2.3 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and pages visited
- Login date and time (BST, UTC+6)
- Gaming activity logs
2.4 Cookies and Similar Technologies
dd888 uses cookies and similar tracking technologies to improve your browsing experience and help analyse site performance. You can manage cookies by changing your browser settings, though this may affect some platform features.
Purpose of Using Information
We use the information we collect for the following purposes:
3.1 Account Management and Identity Verification
We use your information to create, manage, and secure your dd888 account. This includes completing the KYC (Know Your Customer) process, verifying your age, and ensuring account security.
3.2 Processing Financial Transactions
Payment information is used to process deposit and withdrawal requests and to prevent financial fraud. All transactions are secured through SSL encryption.
3.3 Providing Customer Support
Our 24/7 Bengali live chat support team may access your account information to help resolve your issues. All support conversations are stored securely.
3.4 Ensuring Responsible Gaming
By monitoring your gaming behaviour, we can identify signs of problematic gambling and offer assistance when needed. To learn more, visit our Responsible Gaming page.
3.5 Platform Development and Analytics
We conduct aggregate and anonymised data analysis to improve the user experience, develop new features, and measure site performance.
3.6 Meeting Legal Obligations
We may store and process your information to comply with applicable laws, regulations, and regulatory authority requirements. This is particularly important for anti-money laundering (AML) and fraud prevention purposes.
Data Sharing and Third Parties
dd888 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners are required to meet our privacy standards and may only use the information for specified purposes.
4.2 Game Software Providers
Our game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive minimal information to ensure correct gameplay on their platforms. This information is limited strictly to game services.
4.3 Legal Requirements
When required by court order, lawful requests from law enforcement agencies, or to protect our legal rights, we may be required to share information with authorities. Any such disclosure will always be limited to the minimum necessary.
4.4 Business Restructuring
In the event of a company merger, acquisition, or restructuring, user information may be transferred to the relevant parties. If such a change occurs, we will notify you in advance and update this privacy policy.
Data Security Measures
dd888 uses industry-standard security technologies and practices to keep your personal information protected:
5.1 Encryption Technology
All data transmission on our platform is secured through SSL (Secure Sockets Layer) and TLS (Transport Layer Security) encryption. This ensures that information exchanged between you and our servers cannot be read by third parties.
5.2 Access Controls
Only authorised staff can access your personal information, and their access is limited strictly to what is necessary for their work. All staff are bound by strict confidentiality agreements.
5.3 Security Testing and Monitoring
We conduct regular security testing and quickly identify and resolve potential vulnerabilities. Our systems are monitored around the clock for cyber threats.
5.4 Password Protection
Your password is stored in hashed and encrypted form — our staff can never see your plain-text password. Use a strong password and never share it with anyone to keep your account secure.
Data Retention Period
dd888 stores your personal information only for as long as necessary. The following guidelines are followed:
- Active account information: Retained for as long as your account remains active.
- Financial transaction records: Retained for a specified period after account closure as required by law.
- KYC verification documents: Retained for a specified period after account closure to meet regulatory requirements.
- Customer support logs: Retained for a defined period to improve support quality.
- Marketing communication consent: Retained until you withdraw your consent.
Once the designated retention period ends, we securely delete or anonymise the information so it can no longer be linked to any individual.
Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
7.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide you with a summary of that information within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings; for other cases, support assistance is required.
7.3 Right to Delete Information
You may request to close your account and have your personal information deleted. However, some information may need to be retained for a specific period due to legal obligations.
7.4 Right to Object to Processing
You may object to the processing of your information for marketing communications, profiling, or other specific purposes. We will act promptly upon receiving your request.
7.5 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used format.
Protection of Minors
dd888's services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors. Age verification steps are in place at registration, and if we discover that a user is under 21, their account will be closed immediately and all collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected]. For more information on responsible gaming, visit our Responsible Gaming page.
Policy Changes
dd888 may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Notify you of the changes at your registered email address.
- Display a notification on the platform.
Continuing to use the platform after a policy update means you agree to the updated policy. If you do not agree with the changes, you may contact our support to close your account.
We encourage you to review this policy periodically so you remain informed about our data protection practices.
Contact Us
Privacy Enquiries
Contact us for any questions about this privacy policy, requests to access or delete your information, or any other privacy-related matters:
24/7 Live Chat Support — Talk to us in Bengali
We typically respond to emails within 24 hours (faster on business days, BST UTC+6)
For more information, visit our About Us, Terms and Conditions, and FAQ pages.